Unusual Interview Settings

The vast majority of interviews will be in a similar setting.  An individual’s office or a conference room with one or two interviewers and the job seeker.  This is typical and what most job seekers expect when the go for an interview. 

It’s not the only format used, though.  Hiring managers have a wide range of motivations to deviate from the standard.  The first step is knowing what to expect.

Off-site Interviews:  When companies replace key managers, they often don’t want the employees to know of the change until they have found the replacement.  They do this to maintain stability in the organization during the change.  Because of this, early interviews are often conducted at an off-site location.  This can be a hotel lobby, a private meeting room, another companies office such as a law firm the company uses or a recruiting firm’s offices.  Most of these locations will provide a private setting conducive to an interview and shouldn’t differ from a traditional interview setting much.

Lunch Interviews: Some hiring managers will schedule interviews at a restaurant.  This could be a breakfast, lunch or dinner, although lunch is most common.  If you have a full day of interviews at a company, one of the interviews should be a lunch interview.  There are two big differences between a lunch interview and a standard interview.  First, there are constant interruptions when you need to order, get your food and have your plates cleared.  Second, there’s a couple extra phases to the interview – ordering and eating.  When you receive your menu, find a safe pick on the menu quickly.  Often the hiring manager will pick a location they frequent and not need to look at the menu long.  After ordering, the interview will be most similar to a standard interview, since there are few distractions for the next 5-15 minutes.  Once the food arrives, the interview will slow so you both can eat, but it won’t stop.  Prioritize the interview over the food.  Good preparation should help avoid problems caused by distractions.

Facility Tours: Often, a facility tour will be part of an interview.  In large facilities, such a manufacturing plants and distribution centers, it can take upwards of an hour to walk the facility. The tour becomes an interview.  In a production facility, don’t touch anything and be careful.  It’s an unfamiliar environment and you haven’t been through the safety training – don’t find out where the hazards are by getting hurt.  During the tour, pay attention to the environment but focus on the interviewer. 

Open Office Interviews: Some interviewers will choose a setting that has activity and traffic.  Either they meet with you in their office and keep the door open with people coming and going, or they meet with you in an open area, such as a bullpen.  This environment can be intimidating since you don’t know where the next distraction is going to come from or who is listening to the interview.  The key is to stay relaxed.  Don’t let the distractions throw you off your game. 

Airport Interviews:  When the hiring manager travels a great deal, they may propose a first meeting at an airport during a layover in the city where the job seeker lives.  Ideally, you will find a quite, low traffic area for the interview, but often, this endsup being in a noisy restaurant.  Usually, this will be the first face-to-face interview.  The goal of the hiring manager is to learn a little about the job seeker’s personality and assess a few key skills.

There are a lot of other settings for interviews.  Don’t let an unusual setting sabotage your next interview.  The key is to prepare thoroughly.  Have a clear idea of the message you want to deliver and the details from your background that you will discuss.  You don’t want to be thrown a curve that you can’t hit in an unusual setting with a lot of distractions.

Do you have any examples of unusual interview settings?  Please email me or post a comment with your experiences.

3 Reasons to Have a Specific Objective

I received a resume recently from a pharmaceutic sales rep.  What I liked about the resume was the objective.  It was very clear and concise.  I knew exactly what the job seeker was looking for.  Here’s the entire four word objective statement:

GOAL: Pharmaceutical Sales Representative

There’s no ambiguity here.  If I was looking for a Pharmaceutic Sales Rep, I’d know this candidate is interested and I could focus on assessing them.  I like specific objectives – either in the cover letter or on the resume for three reasons:

First, a specific objective statement ensures that you are considered for the position you want.  A general objective forces the reader to decide what job is best for you.  Usually, they will assume you want a position similar or identical to your current role.  If you want a position that is different, you may not be considered for that role if you aren’t specific.  This is especially important if you are changing careers. 

Second, a specific objective shows decisiveness.  Hiring managers don’t want someone wishy-washy that can’t make a decision.  Failing to be specific creates an impression that you can’t be decisive. 

Third, many hiring managers screen resumes with a specific position in mind.  Stating your objective  may help you get a more thorough look.  If your objective is specific and matches the company’s needs, the hiring manager should look closely at your background to see if it supports your goal.  With a general objective, your resume will probably only get a quick scan.  You are relying on the hiring manager to see something in that scan that catches their attention and causes them to want to read more closely. 

Now some job seekers try to write their resume and cover letter to be very general.  The idea is to make their background applicable to as many jobs as possible.  Unfortunately, this doesn’t work.  Hiring managers don’t read your resume with the goal of finding a job for you.  They are focused on their needs and that means finding the best candidate for a specific position. 

Skip the B.S.

When you are looking for a job, you need to market your background.  You need to highlight your accomplishments and sell your strengths.  Your resume and cover letter together are a sales brochure for you. 

The problem comes in when the boasting and hype go too far. 

I received a resume from a job seeker that was over the top.  From the start of the cover letter to the end of the resume, a long stream of hype and exaggeration followed. 

All you need to read is the beginning of the cover letter to get an impression:

WARNING: This is not your typical Cover Letter!

I know, I know, it is a bit taboo to venture too far from the norm when it comes to the traditional cover letter, but I am not the average or the norm when it comes to my desire to excel and succeed beyond the status quo expectations of an executive leader. I prefer to push the envelope and charter into under developed territories and raise the bar to new heights, previously thought to be unattainable.

This cover letter immediately put me on guard.  My first reaction was to think "Warning, this resume needs to be thrown away immediately."  Worse than this, I knew I was in store for a ton of B.S.  This made me very skeptical of every claim and forced me to doubt most of what I read.

The job seeker doesn’t have a bad background.  In fact, they seem to have a good track record with a good company.  It’s tough to tell how good the track record really was because the cover letter and resume had a lot hype but not much substance. 

Bottom line:  Keep your text professional.  Make yourself sound good, but don’t mimic an infomercial with a screaming host…  “and if you hire me today, I’ll be the greatest employee you’ve ever seen.  CALL RIGHT NOW AND I’LL DOUBLE THE OFFER!  I’ll give you not 40, but 80 hours of highly productive work per week.  Hire me now – I’m not going to be available for very long!”

Seven Things You Need to do Before Submitting Your Resume

Before you send out your next resume, there are seven things you need to do:

1. Check the content

Do you have all the information on your resume that you need?  Is the important information easy to find?  Need more information: Read my post on resume content

2. Customize your resume to the job

Make sure you customize your resume to the job requirements.  The first screening step companies go through is to reject job seekers that don’t have all the skills they consider critical.  If you fail to list a skill or experience that is critically important, the odds are that the hiring manager will assume you don’t have what they are looking for.  The next step for your resume is the trash bin.  Make sure your resume clearly shows your experience with each job requirement.  Need more information:  Check out my post on how to customize a resume

3. Spell check

Too many job seekers shortcut this step.  Make sure you spell check your resume before sending it.  Often, job seekers spell check a resume after the write their first version, but fail to do this after every revision.

4. Have your resume assess by a professional

Do you know how your resume is perceived by hiring managers?  Hire an expert to review your resume.  Many job seekers spend so much time on their resume that they can’t step back and assess it objectively.  An impartial expert can help you fine tune your resume and give you a competitive advantage over other job seekers.  There are a variety of services that provide resume assessments – some are free, while others require are fee based.

Palladian offers a thorough resume assessment service, where we examine 61 resume attributes and provide specific written feedback that will help you improve your resume.

5. Write a quality cover letter

A strong cover letter will help make a good impression.  Spend the time to develop a good cover letter, or if you aren’t a great writer, hire someone to write a cover letter for you.  There are a number of services that do this.  Check out my research report on cover letter best practices to learn now to write a cover letter that is better than the ones your competition uses. Email us to get the report:  palladian at palladianinternational dot com

6. Check your voice mail message

Make sure you have a professional sounding voice mail message.  If you’re successful and the company calls you, you do not want to have an unprofessional or offensive message that you recorded for your friends.

7. Check your Facebook page

Do you have a public social networking profile?  If so, review the content.  It’s common for hiring managers to google the name of a candidate.  If you publish information about yourself in a social networking site, make sure the information won’t hurt your career.  You can either edit the site, or restrict access to only your accepted friends.

Military Officer Interview Assessment

Yesterday, I posted a recording of an interview with a transitioning military officers.  The question asked was:

What are you better at now than a year ago?

If you have listed to the recorded interviews during each of the last four weeks here, you probably noticed the answer to this question was different from the other three. 

Military officers don’t get the opportunity to practice interview skills.  When they transition, they need to get up to speed quickly, and many find this challenging.  The officer I interviewed did very well given that he was just starting his transition.  The first three questions showed a confident, articulate officer.  There were opportunities to give better answers, but on the whole not bad.

This questions was different.  It seemed to catch the job seeker off guard and his enthusiasm and confidence appeared lower.  Every job seeker will run into a question they aren’t prepared for at some point.  The important this is to not get rattled and tell you story.

This answer was short, just over a minute.  It explained the experience that the officer gained.  What was missing was how this would help an employer. 

The key to a question like this is using the answer to demonstrate potential.  Here’s an example of how this individual could have answered:

In the last year, I had the opportunity to complete a program in the strategic arts.  This program showed in great detail how strategic planning is done throughout Washington and how plans get implemented.  This gave me a tremendous understanding of the process that I did not have previously.  In my current role, this has made me much more effective because I understand how to get thing accomplished on a wide scope.  In future roles, this experience will help me assess and respond to different organizations my faster and easier so that I can maximize the effectiveness and success of projects I am leading.

This example focuses half of the answer on future accomplishments, not past events.  You want to create a clear picture in a hiring manager’s mind of what you will accomplish for them.  This example does this.  Now the example answer could still be improved.  It’s not very specific in regard to what was learned.  It’s even less specific regarding the opportunity.  Ideally, this answer would be tailored to the needs of a specific company during an interview.

Military Officer Interview: Professional Development Question

I have one final interview answer from a transitioning military officer.  Each week for the last four weeks, I’ve shared one question from this interview.  Next week, I’ll have a recording from a different interview.

The answer in the recording below is to this questions:

What are you better at now than a year ago?

Most interviews will have a question regarding your ongoing professional development.  Asking how you have improved is one style of these questions.

Listen to the Answer (Time 1:18)

Tomorrow, I’ll post my assessment and recommendations for this answer.  I welcome any comments you may have regarding this answer.

Note: I only record and post interviews when I have the permission of the job seeker prior to conducting the the interview.

CEO Resume Evaluation

I received a resume recently of an individual that founded and managed a business for the last seven years. The resume illustrated several problems.

First, the job seeker listed their title as "Chairman, CEO, President and COO." Listing four concurrent titles that say the same thing is redundant. That they are all top level title raises ego questions. Didn’t CEO or President sound impressive enough by themselves?

This is actually fairly common with self employed and small businesses. Some individuals give themselves inflated titles. One of my favorite examples of this was an individual that had started a consulting firm. The firm had two principles – the individual and his wife. His wife didn’t have active involvement but was the majority owner and had the title President (to qualify as a woman owned business). The consultant was essentially the only active participant in the business. He gave himself the title "Senior Executive Vice President." If you have the authority to give yourself a title in your company, don’t make up something ridiculous.

Second, the job seeker listed the ticker symbol of their company on their resume. This can be valuable if looking up the ticker provides useful information. When I looked up the ticker, it showed a stock that never traded at more than a penny per share in the last several years and had been delisted. No other information was available.

Third, the job seeker gave no reason why the business they owned and managed for seven years failed. Highlighting the failure with the ticker symbol makes it very important to explain why the business didn’t succeed.

Fourth, the resume contained no accomplishments. If you start and manage a business over a period of seven years, I would hope that you would have at least one minor success over that time. Sharing no successes, even if the venture ultimately failed is a bad idea.

Fifth, the resume doesn’t give any indication what career path this individual is seeking. The job seeker had held two positions prior to the business they owned. These positions were in completely different career fields. I can’t share the exact titles – they’re weird enough it may comprise the confidentiality of the candidate. Suffice it to say, I have never met a candidate that had worked in two of the three industries listed. Plus, the industries have absolutely nothing in common. I can’t determine from the resume (there was no cover letter) what this person would want to do – not even a remote guess.

Now, this individual may be extremely capable and talented. Unfortunately, there are so many questions about this person and no reason to move forward. The result: with this resume, they are going to be rejected from almost every opportunity.

By the way, as one of the owners of Palladian, I’m thinking I need to jazz up my title.  I’ve narrowed my choices to "Executive Senior Executive Vice President" or "Senior Executive Senior Vice President"  Which do you think sounds more impressive?  Maybe I should just use both!

Cover Letter Worst Mistakes

Although there were a lot of mistakes in the cover letters we benchmarked, six stood out as the worst.  Below is an excerpt from our Cover Letter Best Practices Report.

Worst Mistakes

Being Unprofessional: Using an informal salutation won’t help and most likely will make a poor impression. If you aren’t going to address the letter in a serious manner, why should a hiring manager take your resume seriously.

Being Sexiest: It was surprising to find cover letters addressed “Dear Sir” and “Gentlemen.” Even if the job seeker intended no offense to female hiring managers, by addressing this way, they are showing that they are not aware of how this might be perceived – not the impression you want to make. Even with male hiring managers, this will make a bad impression. Most hiring managers will conclude that the job seeker has the potential to be an EEOC or Sexual Harassment liability. The downside for the company is too great to risk, and the job seeker’s resume will probably be discarded.

Wrong Customization: A number of the submissions were addressed to the firm, not an individual. In these cases, one spelled the name of the firm wrong and one had left the name of another company in the salutation, forgetting to replace the name from the last time they sent the same cover letter. Needless to say, neither of these mistakes made a good impression.

Spelling: The majority of cover letters had no spelling mistakes. The ones that did have mistakes, tended to have multiple mistakes. The two spelling mistakes that were the most entertaining were:

– A job seeker, in the first sentence of their cover letter, wrote that they were “seeking a challanging, new position which will utilize my skills and allow me to make a substantive impact.” They should focus on the challenging task of learning to spell challenging.

– A job seeker wrote a lengthy cover letter that focused almost entirely on an MBA they recently received. The letter was 2 paragraphs, 178 words, dedicated to their education and how it would be a benefit to an employer. This would not be a problem if they could spell the University of “Pheonix.”

My Name Is: A number of cover letters start out with the first sentence stating the name of the job seeker. The first sentence of a cover letter is the most likely to be read. Wasting this prime real estate on your name makes it much more likely the reader will skip the cover letter and move on to the resume.

Too Much Hype: Some of the cover letters examined were submitted to confidential employers, where the name of the company was not disclosed. Despite this, some of these included gushing statements of how the job seeker was extremely impressed with the company due to their excellent quality, track record and reputation. You can get away with blanket statements like this if you know who the company is. Doing this when it is clear you know nothing about the company will make one of two impressions. First, you are exaggerating everything you write and it can’t be trusted. Second, you’re making up whatever you think the hiring manager wants to hear, so nothing you write can be trusted.

Cover Letter Best Practices

Palladian International conducted a benchmarking survey of cover letters used by active job seekers. This survey examined a variety of characteristics of cover letters in order to identify the best practices that job seekers should employ. The survey also uncovered a number of common mistakes that job seekers make.

Best Practices

  1. Write a Customized Cover Letter: Very few of the submissions included a customized cover letter. The vast majority either omitted the cover letter or had an overly general letter. Personalizing a cover letter’s salutation and customizing the body of the letter to the position will help create a compelling presentation. Customization also demonstrates effort and initiative.
  2. Give a Reason to Hire: The vast majority of cover letters made blanket statements similar to “I am confident that I am the best candidate for the position” or “I am confident I will be extremely successful in your organization.” These statements do little to help impress the hiring manager. One of the primary purposes of a cover letter is to generate interest and sell the job seeker. Do this with tangible accomplishments. A very limited percentage of cover letters focused on significant, specific accomplishments. Including just one accomplishment can help validate the remainder of the cover letter and get the hiring manager excited. The best cover letters had 3 or more accomplishments that directly related to the position the job seeker was pursuing.
  3. Give Information Not on the Resume: Only 8% of cover letters gave a reason why the job seeker was looking for a career change. This is a question that virtually every hiring manager will want answered. More importantly, if your cover letter and resume make a strong case for your track record of success, the question may come up: “If they are so good, why are they looking for a job?” There can be a lot of good reasons to look for a job. If you don’t include your reason in the cover letter, you open the door for doubting the credibility of your success.
  4. Keep it Short: The best cover letters had between 150 and 250 words. Letters that were 400+ words, on average, contained less content and were less valuable than the shorter letters.
  5. Make it Easy to Scan: The best cover letters utilized bullets with titles making it easy to scan the letter quickly. This improved the readability of the letter. Cover letters should draw the reader’s attention to the most important information. Once the reader focuses on the key points, they are more likely to read the entire cover letter and then read the resume thoroughly.

Military Officer Interview Assessment

Yesterday, I posted the recording of a transitioning military officer I interviewed. The question asked was:

Tell me about a time when your planning led to positive results.

This is a typical behavior based question and gives a job seeker the opportunity to discuss an accomplishment demonstrating their planning and organization.

The answer the transitioning military officer gave reviewed a good accomplishment from his background. The delivery did not make as good an impression as possible.

The primary problem with the answer was that it used too much jargon. The background of the situation was presented clearly. From there, it will was disorganized and the jargon made the answer tough to follow.

All job seekers need to be careful when using technical terms. A word you use every day at one employer may be unheard of at another. This is especially important for transitioning military officers to remember. The language used in the military can be vastly different from the civilian world.

To alleviate this problem, make sure you explain technical terms, or leave out the term and just give a descriptive explanation. In the recording, the individual talks about the "OPG-SOP" and explains that this is the Operational Planning Group Standard Operating Procedure. Using the acronym and then the formal name is unnecessary. It can distract the listener while they try to digest and remember the term. A better approach would be to just state that he "developed the standard operating procedures for our group." This is much shorter and simpler, and yet still conveys sufficient information.

Another problem with this answer was that it didn’t provide a tangible example of the results. There should be little doubt that strategic planning would be improved with more communications, better organization and improved cooperation. What isn’t clear is how significant this change was. All it would take is one example of a project that was improved in a clear, measurable way because the planning process was improved.

The answer also missed an opportunity. Although it demonstrated good strategic thinking and process improvement skills, there was nothing about how this experience would help another employer. The job seeker is not going to face an identical challenge later in their career. Despite this, the experience should help the individual to be successful in other roles. Great interviewers take experiences like this and directly show how the experience will benefit an employer.

In this interview, concluding the answer with a much stronger statement would have been better. Something like this:

Improving our planning process showed me how important it is to coordinate the activity of a decentralized team. The improvement we saw from the cross-talk between departments was significant. With this experience, I know that in the future, I will be able to improve an organization by maximizing the coordination of work between departments.

The more specific you can make the benefits you achieved in the past and will be capable of achieving in the future, the better.