Identifying Impressive Accomplishments

I read two resumes today with accomplishments that appeared to have nothing in common. One is from a senior manufacturing executive and the other is from an individual in the Navy. The scope and type of the accomplishments are vastly different, and yet, they both are impressive.

I read two resumes today with accomplishments that appeared to have nothing in common. One is from a senior manufacturing executive and the other is from an individual in the Navy. The scope and type of the accomplishments are vastly different, and yet, they both are impressive.

The Manufacturing Executive

The accomplishment on the resume provided specific results and a description of how they were achieved:

Reduced annual labor costs by $1.75 million through standardization of work methods, instituted employee productivity reporting system, improved product-flow, realigned supervisory responsibilities, and implemented a comprehensive employee training program

This is an impressive accomplishment. Nearly $2 million in labor savings through a number of changes. Any manufacturing manager would want an accomplishment like this on their resume. Most people don't have accomplishments this significant, though.

The Transitioning Sailor

The accomplishment from the individual transitioning from the Navy also provided specific results and a description of how they were achieved:

Saved over $7,000 by expertly using outside government sources to provide services previously taken from activities budget.

After reading about a $1.75 million in savings, $7,000 appears insignificant. You may be thinking that it is pointless to write about saving a few thousand dollars. For this individual, the accomplishment is impressive and may be more impressive than the accomplishment from the manufacturing executive.

The reason the accomplishment is impressive has nothing to do with the dollar amount. Going by dollars, there's no comparison between these two accomplishments. Dollars saved isn't the only factor. We also have to look at the role of the individual and the potential for savings. If the CEO of GE, IBM or Exxon listed an accomplishment of saving $1.75 million, it would not be impressive. These companies have sales in excess of $100 billion dollars. A million is insignificant to the scope of company.

For the transitioning sailor, there is very little opportunity to generate cost savings. This individual was enlisted and at a lower level. Very few of his peers can identify any specific cost savings they have delivered. This is what makes the accomplishment significant.

In your career, you may not have had the opportunity to save millions of dollars. This does not mean you do not have significant accomplishments. Review your background for situations where you were able to make a contribution beyond your basic expectations. These accomplishments could involve saving money, but they could also relate to other aspects of your job. Have you improved a process? Did you help a company become more efficient? Did you do something that elevated customer service levels? There are a wide variety of ways people contribute to their employers. Look for ways you have contributed and highlight these on your resume.

 

Newly published in 2010:  Get the best book for Manufacturing Resumes

Resume Writing for Manufacturing Careers - Front Cover

Resume Examples From Global Sourcing Professionals

Six accomplishments taken from the resumes of global sourcing professionals, along with an assessment of the effectiveness of the accomplishment in selling the candidate’s potential.

Most resumes look alike, with little to differentiate between them.  Job candidates list their past responsibilities and skills. When a company hires a global sourcing professional, all the qualified candidates will have similar backgrounds, having had the same responsibilities and skills.  To stand out, a resume should have specific accomplishments demonstrating the past performance of the job candidate.  The accomplishments provide the sizzle that can get a hiring manager excited.

Below are six accomplishments taken from the resumes of global sourcing professionals. After each example is an assessment of the effectiveness of the accomplishment in selling the candidate’s potential.

Increased profits by an average of 32% after researching and identifying opportunities for volume purchasing with several suppliers, including reviewing fast-moving items and negotiating per-order agreements.

Assessment: This accomplishment is good, but could be better.  Increasing profits by 32% sounds like a good accomplishment, but it isn’t specific enough.  A little more detail regarding the profit margin, total sales and resulting profits would make the accomplishment clearer.  The candidate does a good job of showing how the results were achieved with the description of negotiating volume purchase agreements.

Cut on-hand inventory by 30%, eliminated $50K in costs, and improved cash flow by reducing quantity purchasing and maintaining quantity pricing of packaging materials.

Assessment: This accomplishment provides very specific results.  It is weak on details of how the results were achieved.  Reducing inventories is easy.  What is difficult is reducing inventories while maintaining or improving customer service levels at the same time.  This example does not address the competing priority of customer service, or show how inventories were reduced.

15 years consistently maximizing corporate performance, driving growth, generating revenues, capturing market share, improving profits, and enhancing value in domestic and international markets in the sourcing and procurement industry.

Assessment: In isolation, this sounds good.  Unfortunately, general statements like this are so common that they are often disregarded by hiring managers.  Accomplishments need to be specific and detailed to have the greatest impact.  This accomplishment, despite being very boastful, will do little to differentiate the candidate.

Pioneered a vendor management program incorporating proper vendor administration.  This program enabled accurate measurement of supplier performance, resulting in sustainable cost savings over life of supplier relationships.

Assessment: This accomplishment is ok.  Developing a vendor management program could be a great experience.  The problem with the accomplishment is it doesn’t detail the scope of the program and it doesn’t give any direct results.  The program may have been tested with one small vendor and discontinued or it could have revamped tens of billions of dollars of purchasing.

Implemented change of steel grade for forgings creating $350,000 savings in steel surcharges.

Assessment: This is a good accomplishment.  It shows a specific result.  The activity that led to the result is also clear.  The element that is missing is the role of the candidate in delivering this result.  Did an engineer identify a cheaper material and the buyer just followed the spec?  Or, did the buyer identify the opportunity and take it to engineering and operations for approval?  The first situation isn’t really an accomplishment, while the second could be very impressive.

Consistently ranked in the top quarter of branch offices in Productivity and Cost Per Load.

Assessment: This accomplishment is not very specific, but is still good.  The element  that is noteworthy is the ranking.  Showing a performance measure relative to similar operations can help demonstrate the quality of the performance.

Resume Verbs

The verbs you use set the tone for your resume. Strong action verbs convey a track record of accomplishment. Weak passive verbs convey mediocrity and a lack of success. If you want to make a good impression, use verbs that present your experience in a strong positive way.

The verbs you use set the tone for your resume. Strong action verbs convey a track record of accomplishment. Weak passive verbs convey mediocrity and a lack of success. If you want to make a good impression, use verbs that present your experience in a strong positive way.

The range of verbs varies greatly from resume to resume. I picked six resume at random and listed the start of each line under the most recent job:

 

Resume 1:

Established…
Led…
Proficient in…
Repositioned clients/issues…
Provided procurement services…
Responsible for…
Negotiated…
Edited and produced…

Resume 2:

Provider of…
Responsible for…

Resume 3:

Member, Executive Management…
Manage and mentor…
Reorganized…
Developed…
Solidified…
Recruitment of…
Budgeting/Cost…
Clients…

Resume 4:

Promoted and grew…
Customers included…
Increased portfolio…
Grew market share…
Grew market share…
Identified and promoted…
Called on…

Resume 5:

Manage and direct..
Location audits…
Profit Loss responsibilities…
Create effective…
Ensure compliance…

Resume 6:

Management of…
Management of…
Familiarity with…
Responsibility for…
Achieved…
Achieved…
Personally secured…
Went from….
Developed…

Many of the verbs listed are weak. In fact, some aren't even verbs. With only the few words from each resume, which resumes do you want to read? Which bullets are the most significant?

It may be impossible to eliminate all passive verbs. Phrases like “Management of” and “Responsible for” may be unavoidable. The important thing to do is review the sentence structure and make sure you create the strongest presentation.

Explain Your Responsibilities

I usually write about resumes that focus on responsibilities, and recommend refocusing on accomplishments.  Today, I ran into a resume that lists responsibilities in such a brief and simplistic way that I have no clue what the person did.  Here are few bullets:

  • Managing Multi-units
  • Created and designed all projects
  • Operations & training
  • Housing Investors
  • Purchasing

Looking at these, it’s really tough to understand the scope of responsibilities.  The “Purchasing” bullet could mean anything.  Did the guy have a company credit card and buy a few office supplies at Staples?  Did he negotiated multi-million dollar contracts.  There is nothing on his resume that sheds any light on this. 

I’m sure that when the job seeker wrote this, he thought it was clear.  In his position, the responsibilities were clearly defined – so Operations & Training encompasses a specific set of responsibilities in his mind. 

The problem is that responsibilities aren’t the same from company to company.  Additionally, one of his positions didn’t even have a job title, making it impossible to guess what the scope of the position was. 

The important thing to remember is the hiring manager reading your resume has no knowledge of your background to clarify vague statements.  This makes writing and editing your own resume extremely difficult.  What seems like a clear and specific statement to you may be extremely vague to a hiring manager.  At the least, you should have someone that doesn’t know anything about your professional background review your resume.  If they understand the scope of your experience, you’ll be much less likely to confuse a hiring manager.

Responsible for…

A resume I reviewed today had the following description under the most recent job (a customer service manager):

"Responsible for increasing base business growth through coaching, mentoring, and training initiatives for front-line service providers, and establishing and maintaining relationships with customers. Specific duties include: …"

This listing goes on for another half dozen lines or so listing basic reponsibilities such as "resolving customer complaints" and "utilizing effective written and verbal communications skill."  Needless to say, there was little if anything to get excited about.

The resume was devoid of any statement that this job seeker had ever been successful at anything.  They had been responsible for a lot, but it’s just a guess how they performed.

What do you think a hiring manager will do with this resume?  Most hiring managers will put this in the "discard pile," or at best, the "save for later in case I can’t find anything better pile." 

Now, it wouldn’t take much to improve this – just a little information about whether they were successful.  If you’re in a sales or customer service management role, how do you describe your experience?  What accomplishments do you have on your resume?