Example of a Terrible Resume

I received a resume that does a terrible of job of selling the job seeker.  The candidate is an experienced sales manager, with over 20 years in his field.  Despite a long career in sales, this individual didn't sell their potential.

The first problem with the resume was the length.  It is one page and 190 words.  In 20 years, this job seeker should have more to write about than this.  A good rule of thumb for an experienced professional is two pages and 400 words – double the length of this resume.

The length of the resume is made even worse when the content is considered.  Of the 190 words, 77 are devoted to the candidate's hobbies.  Details such as an interest in "travel and camping" and the fact that the candidate is a "healthy eater and non-smoker" don't need to be on the resume.  The hobbies section is full of information that has nothing to do with the candidate's career. 

The presentation gets even worse in the work experience section.  The listing of experience is very short and gives little detail of what the individual did.  There is one bullet on the resume that indicates a pattern of success.  The individual lists that he was salesman of the year for his company eight separate times.  This is a great detail to list but the information isn't sufficient.  There's nothing that indicates how large the organization was or how many other sales people worked in sales at the company. 

Another problem with the resume is the listing of the employer's information.  The job seeker provides the phone number for the company and then in bold writes "please do not contact at this time."  I don't understand why they job seeker decided to put the phone number if he didn't want a hiring manager to call it. 

Overall, this resume fails to sell the potential of the candidate.  It has little substance about the career of the job seeker and provides a lot of detail on hobbies unrelated to the job.  

No Clipart

One of my recruiters showed me a cover letter that they received that I have to share. The cover letter is from a successful manufacturing executive and illustrates how your professionalism and style can greatly impact the impression you make.

The Cover Letter had a large font – a 14 point. This made the letter look more like a flyer than a professional letter. Most resumes have a 10 or 12 point font for the body of the text. A 14 point font is usually good for section heading, to add emphasis. Additionally, the cover letter had larger than normal margins. A 1” margin on all four sides is a good choice. Increasing the margins beyond this doesn’t make sense.

The font size and margins weren’t the problem. They didn’t help the cover letter, but they weren’t terrible. What really made the resume look cheesy was the clipart. The job seeker had put a cartoon at the top of their cover letter. The image looked like one the stock images that comes with Microsoft Word.

Adding images to a cover letter is never a good idea. Cartoons are an even worse idea. It sets an unprofessional tone that doesn’t match the purpose of a cover letter.

Remember, your cover letter and resume need to get attention, but resorting to gimmicks will hurt your chances. Getting remembered as the worst resume or most ridiculous cover letter won’t get you hired.

 

Newly published in 2010:  Get the best book for Manufacturing Resumes

Resume Writing for Manufacturing Careers - Front Cover

Job Trends

Indeed.com has an excellent tool to examining trends in the job market. Indeed is a search engine for jobs. It visits thousands of sites, job boards, company sites and bulletin board sites, and captures information about posted jobs. It then allows a job seeker to search all the results.

If you haven't started using Indeed, you should add it to the selection of sites you search. It is very comprehensive and can be almost overwhelming.

One of the features Indeed offers is a trends search. You can search a keyword to see the trend for job postings mentioning that term.

Education Requirements

Although the economy is slowing and jobs are becoming more scarce, this isn't happening evenly across all jobs. I took a look at the trends for different educational levels, and the results are interesting. Jobs mentioning a high school requirement have increased significantly over the last fours and show a slight drop in the last few months. Jobs mentioning a Bachelor's degree show a similar trend. MBA's are in a significant downtrend and do not show any job growth over the last four years.  PhD's are holding strong and have been increasing over the last two years.

High School

 

Bachelor's Degree

 

MBA

 

PhD

 

Resume Order

The order of the information in your resume makes a significant impact on its effectiveness. The top of the first page will be read the most closely. Often the reader will only scan the remainder of the resume. This makes it essential to convey the most important information at the top.

A hiring manager might have two or three requirements for a position that a job seeker must have. The other requirements may have some flexibility, but the two or three most important often cannot be compromised. When the hiring manager looks at a stack of resumes, these key requirements are the focus.

To ensure that you don't get rejected for a position that you are qualified to do, you need to highlight these requirements at the top of your resume. The challenge many job seekers face is knowing what highlight at the top.

Recent College Graduates

When you graduate, a company will hire you for your potential, not your experience. This makes it essential to highlight your education. A good order for a recent college graduate's resume would be:

  • Education

  • Skills

  • Work Experience

  • Activities

Professionals in a Technical Field

Technical fields often prioritize technical skills over all over attributes. When you write your resume, you should emphasize the skills that are most critical to the position. A good order for a resume would be:

  • Technical Skills

  • Work Experience

  • Education

  • Other Skills

Professionals in Non-Technical Fields

In a non-technical field, your experience and ability to do a job is most important. This information should be emphasized first. A good order for a resume would be:

  • Work Experience

  • Education

  • Skills

Over the course of your career, the order of your resume will change. I see resumes from experienced professionals that keep the same information at the top of the resumes.  This is a mistake.  Continue to revise your resume to emphasize the most important information to the hiring manager.

Prioritize Information on Your Resume

When you write your resume, you need to select the most important information to emphasize.  Your resume will be judged on the most prominent content.  It is not unusual for a resume to be rejected in the first 30 seconds it is read.

How Resumes Are Screened

When a hiring manager has a lot of resumes to review, the first priority is to identify the top contenders and eliminate the rest.  If a job seeker has a background that is clearly not a fit, it’s discarded immediately.  The content in the top half of the first page of the resume may be the only thing read.

If you present information at the top of your resume that is unrelated to the position you are pursuing, you run the risk of getting rejected before the hiring manager reads your entire resume.

Example

A resume I received recently demonstrates how prioritizing poorly can hurt the overall impression.  Below is the professional summary from the top of the resume (with some identifying information deleted):

PROFESSIONAL QUALIFICATIONS

A dedicated, forward-thinking professional with experience in sales management, recruiting and supervising staff and interior design.

  • Communicates effectively with diverse professionals and workforce, analyzing and evaluating situations quickly to provide options for resolution.
  • Led division to ##% sales growth within # months with a closure rate of ##%.
  • Experienced Kitchen Designer, familiar with all major brands of solid surface and natural stone.
  • Learns new information easily and applies knowledge in practical manner to meet goals and objectives.

 

The structure of this section doesn’t guide the reader to a single impression.  It starts by stating the individual is a “dedicated, forward-thinking professional.”  This isn’t a bad way to start, but it isn’t great either.  Dedicated and forward-thinking are good qualities.  They don’t do a lot to separate the job seeker from other candidates.  Vague qualities like this just don’t do a lot.

The next phrase lists three areas of expertise – sales management, recruiting and supervision.  This starts to build an image of the job seeker.  The sentence ends with an add-on: “and interior design.”  This confuses the presentation.  Just when the job seeker establishes an image of a sales manager, they through in interior designer.

The four bullets do little to clarify the situation.  The first bullet is another general list of skills that are difficult for a hiring manager to assess the potential value.  The second bullet reinforces the sales management experience with a  specific accomplishment that is impressive.  The third bullet then goes back to the interior design skill set.  Finally, the fourth bullet gives general skills

The content of the resume’s summary isn’t a problem.  The issue is how it is presented.  Changing the order and emphasis can make a big difference.  For example, the resume could be rewritten to emphasize the sales management background:

PROFESSIONAL QUALIFICATIONS

Successful sales manager, experienced in recruiting and developing sales teams within the interior design field.

  • Led division to ##% sales growth within # months with a closure rate of ##%.
  • Communicates effectively with diverse professionals and workforce, analyzing and evaluating situations quickly to provide options for resolution.
  • Dedicated, forward-thinking and adaptable professional, capable of learning and applying new information quickly to meet goals and objectives.
  • Experienced Interior Designer and Kitchen Designer, familiar with all major brands of solid surface and natural stone.

 

This emphasizes a sales management career and makes a clear presentation for this field.  The information is almost identical to the original presentation.

If the job seeker wanted a role as an interior designer instead of sales management, the summary should be written to emphasize this experience and deemphasize the sales management experience.

Don’t Quote Statistics on a Cover Letter

I received a resume with a cover letter that started out with a statistic on the labor market.  Quoting statistics to make a point isn't a good lead in for a cover letter.  Here's how the cover letter started:

Dear Recruiter,

Labor statistics indicate that people change careers an average of three times during their working life. At this time, I am looking for a new and long lasting career. Please consider my professional strengths as they apply to your current searches:

The remainder of the cover letter is pretty good and continues with several bullets detailing specific skills and accomplishments.  Unfortunately, the first paragraph sets the wrong tone for the cover letter and resume.

My first impression was that the job seeker is making an excuse for changing careers.  It shows a lack of confidence in their career progression and that they are trying to justify the changes they have made themselves. This impression was wrong.  The actual progression of the job seeker was good, having worked in a single industry throughout their career.

The second impression that I had was to question the statistic.  I've read that individuals will average five career changes.  Is the stat I remembered right, or is the stat the job seeker quoted right?  I don't know, and it really isn't important.  The problem is that I was focused on thinking about the statistic, and not the content of the cover letter.  This may have distracted me from the content for a few second.  I realized that I had kept moving my eyes as if I was reading, but wasn't processing what I was seeing.  I then had the choice to reread what I glossed over or skip it and keep going.

Bottom Line: Focus your cover letter on topics that help sell your potential to an employer.  Content that doesn't promote you should be avoided.  Unusual or unrelated content should be avoided as it draws the reader's attention away from cover letter and resume.

What Job Seekers Can Learn From Barack Obama

The election is over and Barack Obama will be our next President. His campaign demonstrated a few techniques that any job seeker can employ to improve their job search.

Positioning Statement

What was the cornerstone of the Obama campaign – the one word that summarizes the reason to vote for Barack Obama? I doubt anyone has confusion here. We've heard "Change" so many times that this one word has come to represent everything about the Obama campaign.

When you are considered for a position by an employer, what word or phrase will represent everything you offer? You should develop a theme that a hiring manager can clearly understand and articulate.

Contrast this with John McCain. The one word that saturated his campaign was "Maverick." Although the use of this word had many similarities to Obama's use of "Change," it didn't resonate with voters. The reason for this is the complexity of the image. Obama means change, people are unhappy and change will make them happy. McCain is a maverick, a maverick will make changes, the people are unhappy and the changes will make them happy.

It's essentially the same argument, but for Obama, it's clearer. This clarity translated into greater trust, and more votes.

Benefits

Which candidate offered the hiring managers (all of us) more value and greater benefits?

Both candidates made a lot of campaign promises. Obama's were more specific in many cases. For example, his tax policy consistently focused on: "Cut taxes for 95 percent of workers and their families with a tax cut of $500 for workers or $1,000 for working couples."

Hiring managers make decisions based on which job seeker will provide more value to them and to their company. A $500 tax cut is not significant for most people, but it is a tangible, specific benefit.

In your interviews, you need to demonstrate what value you can provide. The best way to do this is to show how you have provided value to past employers. For example, "at ABC company, I implemented a new material handling system that improved our processes and saved the company $250,000 per year." For a hiring manager that wants to improve their material handling processes, this candidate would make a very strong impression.

Storytelling

Political conventions, speeches and debates have developed a consistent strategy used by both parties – Storytelling. How many times have we watched a candidate parade a series of people, telling the story of each person and how they will help that person if elected.

The point of this strategy is to create a very clear image of what the candidate will deliver and make a strong personal connection. Political candidates have learned that people don't vote for logical, factual arguments by themselves. The logic and facts are important, but the emotion and personal connection are at least as important.

Storytelling can be very effective in an interview. You can show a hiring manager, very clearly, what you have done in the past. This gives the hiring manager a feeling of what it would be like to work with you. It's this feeling that can tip the scales in your favor and get you hired.

Exercise

Pick the candidate you supported in the election, or do this exercise with both candidates.

On a piece of paper, draw a vertical line down the center of the page. Write the candidate's name at the top of the left column.

Under the candidate's name, list the top three reasons why the candidate should be our next President.

Write a short paragraph, 3-5 sentences, for what you would say to someone that is undecided to persuade them to support the candidate.

At the top of the right column, write your name.

List the top three reasons why you should be hired.

Write a short paragraph, 3-5 sentences, for what you would say to someone that is undecided about hiring you.

Compare the two columns.

  • Which is more specific?
  • Which demonstrates more value to the hiring manager?
  • Which is more personal, giving storytelling examples?
  • What will you change in your resume and next interview?

Cover Letter Misdirection

I received a resume from a job seeker with a cover letter that created false expectations.  The cover letter indicated that the job seeker was currently employed with the Federal Bureau of Investigation.  It didn’t give any details of the individual’s career – just that he worked for the FBI.

I expected the job seeker to have a law enforcement background.  We work with a lot of former military officers with security, law enforcement and intelligence background.  Reading that the individual was from the FBI, I assumed that he had a background that was related to these fields.  I was completely wrong.

The job seeker was a public relations specialist, with significant marketing, graphic design and multimedia design experience.  Although he interacted with law enforcement personnel, his role was entirely focused on PR. 

The problem with the cover letter was that it directed me down a particular thought process that was unrelated to the candidate.  A much better cover letter would have highlighted the public relations experience of the job seeker.  Mentioning the FBI in the cover letter is good, but emphasizing the career of the job seeker is essential.  The best cover letters show the value that a job seeker will provide an employer.  This requires describing past accomplishments.

Because my firm works some security positions, I read the resume close enough to understand the candidate’s experience.  If I specialized in graphic design and PR roles, there’s a chance that I might discard the resume after reading just the cover letter.

When you write your cover letter, make sure it focuses on the value you would bring to an organization.  This requires you to create a clear picture of what you do and how successful you are at doing it.  If you don’t make this clear, the impression you give may not match reality.

Relocation: Cost of Living

When relocating, it is extremely important to know the difference in cost of living between one area and another.  What is a good salary in one location might be a low salary somewhere else. 

There are a lot of great tools to research the differences.  Salary.com is probably the best know.  You can check what an equivalent salary anywhere in the country is compared to where you currently live. 

Once you have a general idea of the cost differences, it is important to look at the specific expenses that will be different.  The numbers that salary comparison sites give are based on averages.  Your situation could deviate wildly from the average.

Housing is one of the biggest factors.  If you buy or rent can substantially change the cost you experience.  Some areas are affordable for renters while home ownership is very costly.  As real estate values decline, this difference should narrow.  Property taxes can also vary.  Even on low to moderately priced homes, the property taxes in another location can be thousands of dollars higher or lower from your current costs. 

Some regions have costs that are unique.  When I moved to Florida and started looking at homes, I didn't think about flood insurance.  I ended up buying a townhouse within a couple hundred feet of the water in Tampa Bay and my townhouse was less than ten feet above sea level.  Flood insurance was a significant cost.  It should have been obvious to me that this would be a major cost, but I had never lived in a flood area.

Another factor to consider is the cost of utilities.  Electricity, natural gas, water, trash pickup and cable can vary greatly.  I watched my cable bill double on one relo when I moved from an area with two competing cable companies to an area that had a monopoly.  Weather can also affect some costs.  The cost to heat and cool may change due to a move from a temperate area to hot or cold area.

There are a huge number of factors that affect the lifestyle you will be able to afford in a new area.  Research the costs and get an idea of how your purchasing power will change. 

One thing to remember is that employers don't have to maintain your lifestyle when you relocate.  A company will want to make an offer that will be attractive, but they don't have to pay you at your current level.  Salaries typically do not vary by as much as costs around the country.  This may cause you to lose buying power if you move to a higher cost of living area.  You will need to decide if the reasons why the position is attractive make up for this loss in buying power.  Many people find that the opportunity more than makes up for the change, especially when looking to the long term potential.  There isn't a right answer to this – it's a personal preference. 

A Job Seeker on Vacation

Just when I thought I had seen it all, a job seeker threw a new curve.  I received a resume that had this cover letter:

Dear Recruiter:

I'm interested in <job title>. I'm confident I'd be a good match for <job title> position coupled with my <industry> background. So, I've attached a copy of my resume for your review and further consideration.

I've provided additional information to further assist you in consideration for <job title> position. I'm available IMMEDIATELY and would appreciate the opportunity to meet with you for a personal interview. I'm currently on vacation in <vacation destination> so a phone interview would be ideal at this time.

Salary is negotiable, however is primarily driven by the high cost of living in the <metro> area, therefore request an annually comp. package in the range of $##K – ###K.

In the interim, I thank you for your attention, consideration, and anticipated response.

With kind regards, I am,

There are a number of mistakes in this cover letter.  The grammar needs work.  I deleted the personal identifying information, so it may not be as obvious to you as it was to me.  The job seeker is not in the marketing field, so we'll use this as an example.  The first sentence is structured like this: “I'm interested in Marketing Manager.”  All it would need is a couple more words to read much better:  “I'm interested in a Marketing Manager position.” 

Although the grammar is a problem, it's not the reason I decided to write about this cover letter.  The second paragraph is what caught my eye.  In one sentences, the job seeker emphasizes their “IMMEDIATE” availability for an interview.  Then in the next sentence, they explain that they are actually unavailable and discuss where they are on vacation. 

I'm not sure if I've ever read a cover letter that talked about a job seeker's vacation before.  This is information that does nothing to help sell the candidate.  There is no reason to provide this. 

The situation is made even worse with the statement regarding the immediate availability.  The job seeker makes a statement and then in the next statement, admits that the claim is actually a lie. Don't lie in your cover letter or resume.  It doesn't make a positive impression.

The rest of the cover letter doesn't help.  I don't think salary information should be in a cover letter (unless you are responding to an ad that specifically requests it).  If you decide to include your salary, don't try to justify it.  Your background should demonstrate why this salary is appropriate for you.  By justifying the salary with a statement of the high cost of living, the job seeker sounds apologetic and unsure they are worth this salary.

This job seeker is completely outside my firm's recruiting specialty, so there is no way I would pursue them.  If they were in one of the niches we work, I would probably delete the resume based on the cover letter.  The cover is bad enough that I would be concerned about the risk to a client relationship by presenting someone like this.