What Makes a Good Interviewer for a Mock Interview?

Mock interviews are practice sessions designed to improve the interview skill of a job seeker.  Like any practice session, an experienced coach will make the practice more valuable.

Select an interviewer who is experienced at interviewing with different interview styles.  It isn’t sufficient to have experience with one type of interview.  The interviewer should understand the different ways a hiring manager can structure and conduct an interview.  This is essential to assess the job seeker’s strengths and weaknesses.  Most job seekers perform adequately in some interview situations, but struggle in others.  If the interviewer does not understand the differences between these situations, the interviewer will be unable to recognize the weaknesses of the job seeker, and help the job seeker improve.

The interviewer should also be in a position that the job seeker respects.  To simulate a real interview, the mock interview must simulate the anxiety that exists in a real interview.  This requires an interviewer that will intimidate the job seeker.  An expert in a field, a senior executive or an experienced interview coach can all create a situation that will put the job seeker on edge.

Another factor to consider when selecting an interviewer for a mock interview is finding someone who does not know the job seeker well.  The interviewer should enter the mock interview with a similar knowledge of the job seeker as the interviewer in a real interview.  This ensures that the interviewer does not fill in the gaps in the job seeker’s answers with details the interviewer already knew.

Finally, the best interviewer for a mock interview will be an experienced coach skilled at teaching interview techniques.  Each job seeker has different needs, and an experienced coach will quickly identify the best way to develop the job seeker’s interview skills.

Should You Record a Mock Interview?

Absolutely.  A mock interview is a practice session allowing a job seeker to improve their interview skills.  Most job seekers cannot imagine how they are perceived by an interviewer.  They know their background inside and out, and their answers make sense.  Unfortunately, the interviewer does not have the back story behind all the answers.  Details that seem self-evident to the job seeker may be critical to understanding an answer, and the omission of these details can cause an answer to fail dismally.

Listening to a recording will help the job seeker gain the perspective of the interviewer.  One of the most common reactions when listening is to think of additional things that should have been said.  This is valuable, and it will help the job seeker to craft better and more complete answers in the future.

Another benefit of recording a mock interview is the job seeker can begin to see how their energy and enthusiasm waxes and wanes during the interview.  Job seekers tend to focus so much on their answers that they cannot perceive their delivery.  Some will drift into a monotone speaking devoid of all enthusiasm.  This leaves a terrible impression.  If a job seeker can’t get excited about themselves, the job seeker is not going to inspire enthusiasm in the hiring manager.

The recording can also help a job seeker build confidence.  Many job seekers are very nervous during an interview.  This causes them to perceive time differently.  A short pause of a second or two can feel like an eternity.  Job seekers experience this most when they are asked a question that surprises them and must stop and think about how to answer.  The time spent thinking seems to go on forever, and the job seeker will often assume the interviewer perceives time the same.  The result is a job seeker who feels that they bombed the question due to the long pause, even before they have said the first word.

When listening to the answer, job seekers realize the long pause was actually very short.  They learn that they can take their time when answering questions.  This improves their answers and improves their confidence.

Recording mock interviews is so valuable, I offer to record every mock interview I do at Palladian.  It is a fundamental component of my interview coaching.

How Many Questions Should a Mock Interview Have?

A mock interview can have any number of questions.  Ideally, the mock interview will have a similar number of questions as the real interview the job seeker is preparing for.  The more a job seeker can practice the same experience they will encounter in a real interview the better they will perform.

To learn the structure of an interview, job seekers need to network.  Most consider networking as an activity where the job seeker asks a lot people for help getting a job.  The real benefit of networking is the information you gain on the hiring process within a company.  Research a company thoroughly and try to find out as much about the interviews.  The more information you gain, the better you can prepare.  If you cannot learn how the company interviews, there are a few common interview structures that are more likely to be encountered.

Some companies use a standard interview format with a fixed number of questions.  These will often have 8 to 10 questions.  If this is the type of interview the job seeker expects, the mock interview should mirror this.  Most candidates will give answers that are 2 to 5 minutes long.  This will yield a 30 to 45 minute interview most of the time.  There are candidates who will give very short answers, and the interview can end in less than ten minutes, and others who struggle with being concise that last more than an hour.  The very short and very long answers will hurt the impression a candidate makes.

Other companies use flexible interview formats where the questions are not pre-scripted.  These interviews can last anywhere from 20 minutes to several hours.  This style of interview often has a lot of follow up questions.  There may only be a few topics discussed, but they are discussed in great deal.  If this is the type of interview expected, the mock interview should reflect this.  Choose a handful of question topics and prepare ideas for follow up questions.

A good follow up question will relate directly to the candidate’s answer.  You should prepare follow up topics, but the actual questions should be spontaneous and based on the job seeker’s previous answer.  With this type of interview, three or four questions may be sufficient, with each question having a number of follow up questions.  Although this type of interview may only require a few questions, it is still a good idea to prepare at least 6 to 8 questions.  There are times when a question that seems very complex will have a short, straightforward answer.  If the interview only has a few questions, a question with an unexpectedly short answer can cut an interview short.  Having secondary questions to add to the interview is a good tactic.

The one question that is always a good idea to include in a mock interview is the common “Tell me about yourself” question that kicks off so many interviews.  This is the most common question seen in interviews, but there is another important reason why it should be practiced.  This question provides the job seeker with an opportunity to highlight the best features of the job seeker.  It can become a sales pitch.  To do this, the job seeker should approach the question as “why should I hire you?”  This approach will lead to a broad answer that describes the job seeker within the context of the interviewer’s goal – determining if the job seeker is the best person to hire.

How to Choose Interview Questions for a Mock Interview?

Choosing interview questions is critical when planning for a mock interview. There are thousands of potential questions – so many questions, that a job seeker can never prepare for all of them. This will allow an interviewer to develop a list of questions that will be unexpected by the job seeker.

The first step in selecting questions for a mock interview is to review the job description of the position being pursued. This is easy if the mock interview is being conducted in advance of a scheduled interview. If the job seeker does not have an interview scheduled, and is just working on their interview skills, get a copy of a job description that is close to the ideal position for the job seeker.

Review the job description and identify the most significant skills required, the main responsibilities and the greatest challenges of the position. This will lead to a list of experiences that a hiring manager is likely to use to generate questions. There are a number of skills and attributes that are important in virtually every job. The relative importance varies, but each attribute is a factor. Below are some of the most common skills and attributes:

  • Dealing with conflict
  • Mentoring others
  • Giving and receiving feedback
  • Communications skills
  • Leadership skills
  • Organizational skills
  • Project management
  • Ability to work under tight deadlines
  • Administrative skills
  • Ability to multitask
  • Attitude
  • Work ethic
  • Overcoming adversity
  • Accepting responsibility
  • Technical skills

Select a few main areas to focus on in the mock interview and write a question or two for each. Add in at least one, and preferably two questions about failures and weaknesses. These are questions that typically give job seekers trouble, and should be worked on in a mock interview.

If the job seeker has a red flag in their background, consider asking a question about it in the mock interview. A red flag is something that a hiring manager is likely to question. For example, an unusual career path, a gap in employment, or a series of quick job changes are all situations that need to be explained by the job seeker. The mock interview should address these head on by questioning them.

Finally, add the most common question found in interviews: “Tell me about yourself.” This question kicks off most interviews and is a critical question for any job seeker to answer. It should be practiced in every mock interview.

The result is a set of 8 to 10 questions. Mix the questions up, so that similar questions do not immediately follow each other. This will help the job seeker practice bouncing from concept to concept.

Can a Mock Interview Help a Job Seeker’s Confidence?

Mock interviews are one of the best ways to build confidence before an important interview.  A mock interview simulates the interview experience as much as possible.  This is invaluable in an interview situation, especially if you have a fear of interviews.  Even if you are not intimidated in an interview, one question you don’t expect can doom an interview.

We’ve all been there.  You’re in an interview, and a question blindsides you.  You freeze, and then come up with the best answer you can.  You know it’s a lousy answer, but it was the best you could think of at the time.  That single answer may hurt the impression you make in the interview, but you are not doomed.  Candidates are rarely rejected because of one answer.  Unfortunately, most job seekers can’t shake the bad answer, and follow it up with a series of bad answers.  The result is a terrible interview, and a rejection.

A mock interview will help you avoid this pitfall.  You can practice being in this situation – a situation where you fail dismally at answering a question – and work on how you will continue the interview and recover.  With this practice, you will perform much better in a real interview.

The reality is that your confidence is a huge factor in an interview.  You need to be confident in your abilities, experiences, accomplishments, and most importantly, your ability to communicate.  Without confidence, your experience and abilities will not appear as strong.  If you aren’t confident about yourself in an interview, you are going to have a tough time trying to make the hiring manager confident in you.

Confidence is tough in a job search, especially if you are out of work.  Being fired or laid off causes many job seekers to question their abilities.  They lose confidence, and this shows in their interviews.

Often, the solution is a mock interview, where the job seeker has a chance to practice telling their story.  By reviewing and practicing the interview, the job seeker gets a chance to focus on their selling points and accomplishments.  This can remind some candidates of how valuable they were, and focus them on the value they will offer.  Then in an interview, the job seeker can communicate that value and make a strong impression.  This all starts with practice and mock interviews.

How to Conduct a Mock Interview

When conducting a mock interview, it is important to recreate the interview experience as much as possible.  This requires research.  It is essential to learn as much about a company’s interview process as possible.  This research will allow the mock interview to be tailored to the upcoming interview.

The participants in a mock interview should treat the interview as if it is real.  Some job seekers consider the mock interview as an informal exercise.  They might stop in the middle of answers and start over.  They could skip questions that are tough.  They might even ask the interviewer for feedback or suggestions during the interview.  All of these examples will disrupt the flow of the interview.  One of the important elements to practice in a mock interview is the challenge of recovering from a bad question/answer.  This makes it essential to complete a mock interview without interruption.

The mock interview should have a pre-scripted set of questions that the job seeker has not seen.  The unpredictability of the interview is critical, so the interviewer needs to select the questions.  It is also important to select a range of questions.  Even if the job seeker has a specific need, such as answering questions about weaknesses, the interview should include questions on other topics.  This is essential to create an interview experience similar to a real interview.

The mock interview should be challenging.  It won’t help as much if the interviewer asks easy questions.  Ideally, the questions will be tough enough to make the job seeker struggle.  This will help the job seeker prepare for the tough interview questions in a real interview.

The location of an interview should be chosen so that the job seeker feels like they are at an interview.  The mock interview does not need to be conducted in person.  It can be conducted by phone or video conference, but the job seeker must be in a location where they can concentrate on the interview.

A great way to maximize the value of a mock interview is to record it.  You can record video of the interview if it is in person or by video conference, or record audio if it is by phone.  In either case, the recording will allow the job seeker to review their performance and work on improving.

Designing a mock interview to simulate exactly an upcoming interview will maximize its effectiveness, but don’t worry if you do not have detailed information on how a company interviews.  Any practice you gain interviewing will help.

What is a Mock Interview?

A Mock Interview is a practice interview designed to simulate a real job interview as closely as possible.  Mock interviews are one of the best ways to improve interview skills and prepare for an interview.  The practice gained in a mock interview is invaluable.

Mock interviews can be completed in person, by phone or by video conference.  All three methods work well.  The key to success in a mock interview is recreating the interview experience as much as possible.

One benefit of a mock interview that is often overlooked is the confidence gained after completing a mock interview.  Most job seekers are at least a little intimidated by the interview experience, and some are absolutely terrified when interviewing.  This fear can dramatically hurt a job seeker’s interview performance.  By completing a mock interview, the job seeker will be more comfortable in the real interview.  Like anything, the more you practice, the more confident you will be.

Mock interviews, like real interviews, can take a wide range of forms.  They can be traditional interviews, behavioral interviews or other types.  The interviewer can be friendly and make it easy for the job seeker, or the interviewer can be tough and challenging.  No matter the type of interview or the style, practice will help, but to get the most out of the mock interview, the session should be tailored to the type and style of the interview the job seeker is likely to encounter.  This requires researching every company and learning as much about how they interview as possible.

The biggest style decision in a mock interview deals with follow up questions.  Some interviewers foster a dialog with a lot of follow up questions, while others take the answer from the job seeker and move on to the next question.  In most cases, candidates struggle more when they are not asked follow up questions, but each job seeker is different.  The mock interview should mimic the style of the upcoming interview if possible.  If the type of interview is not known, then work on types of interviews are more likely to be a problem for the job seeker.

Choosing an interviewer for a mock interview is an important decision.  The interviewer should have experience interviewing.  The interviewer should not be a close friend of the interviewer.  The interviewer should have a background that the job seeker respects as an equal or superior.  The goal is to find an interviewer who will be respected by the job seeker, and possibly intimidate the job seeker.  It is important to simulate the stress, anxiety and fear of an interview situation and the interviewer needs to fill this role.

Interview Prep Book Award Finalist

Power Up Your Job Search: A Modern Approach to Interview Preparation, my book teaching interview techniques for job seekers, was named an Award Finalist by USA Book News in the Careers category this week. Since publishing the book back in March, I have heard from numerous job seekers who have used the book to improve their interview skills.

Power Up Your Job Search: A Modern Approach to Interview Preparation, my book teaching interview techniques for job seekers, was named an Award Finalist by USA Book News in the Careers category this week.  Since publishing the book back in March, I have heard from numerous job seekers who have used the book to improve their interview skills.

The book is set up as a step-by-step guide teaching how to get ready for an interview.  It is ideal for people who want a simple to follow process.  We intentionally worked to make the book as short as possible.  Each chapter, paragraph and sentence had to add value to stay in the book.  We also focused the book on specific skills anyone can learn.  This combination makes the instruction in the book quick and easy.

I wish there was a magic bullet that would get people hired.  It would make my job teaching interview skills a lot easier.  All I would need is a couple minutes with someone and teach them the “secret to interviewing.”  There is no secret, and it will never be that easy.  To excel in an interview your need to develop your interview skills, prepare thoroughly and practice.  That’s why an interview prep book like Power Up Your Job Search is so important.  It will teach you the skills you need to adapt to interviewers and questions that blindside you.

If you are getting ready for an interview, get a copy of the book.  The job market is too competitive and mediocre interview skills will lead to missed opportunities.

Behavioral Interview Questions for Warehousing Professionals

Behavioral interviewing is common among the Fortune 500 and continues to be used by more and more companies. In retail and manufacturing, behavioral interviews are common. If you are a warehousing or distribution professional, it is very likely you will encounter behavioral interviews in your career, both in job searches and in internal interviews for promotions.

Behavioral interviewing is common among the Fortune 500, and it continues to be used by more and more companies.  In retail and manufacturing, behavioral interviews are common.  If you are a warehousing or distribution professional, it is very likely you will encounter behavioral interviews in your career, both in job searches and in internal interviews for promotions.  Preparing for a behavioral interview is critical for you to succeed.  You need to have very detailed examples from your background. Completing one or more mock interviews is another essential step.

The reason so many firms have adopted behavioral interviewing is that past performance is often the best predictor of future performance.  Now, assessing past performance in a behavioral interview is not looking at overall success in a position, although this is an important component.  Behavioral interviewing assesses the success of the job seeker in a variety of common situations they will face in a job.  If the job seeker can demonstrate past success in each of the individual tasks, the job seeker should be able to be successful in the role.

The goal of a behavioral interview is to try to get the job seeker to describe their background in sufficient detail so the hiring manager can picture how the job seeker performs.  This style of interview requires the job seeker to answer open-ended questions and tell stories.  General answers will not work.  To be successful, you must prepare.

The first step in preparing for a behavioral interview is to review your background and start writing some stories about your experiences.  To help you think of a few stories to tell, I’ve compiled a number of common interview questions for warehousing positions:

  • Tell me about a time when you took over an under-performing team.
  • Tell me about a time when you failed to hit your distribution plan.
  • Tell me about a time when you were understaffed for the daily plan.
  • Tell me about a time when you were overstaffed for the daily plan.
  • Tell me about a time when you adopted new technology.
  • Tell me about a time when you addressed a safety issue.
  • Tell me about a time when you improved the productivity of a team.
  • Tell me about a time when you improved the quality of a team.
  • Tell me about a time when you had a conflict with a peer.
  • Tell me about a time when you dealt with a conflict between two people on your team.
  • Tell me about a time when you hired and trained a large group of new employees at once.
  • Tell me about a time when you were overstaffed and needed to downsize.
  • Tell me about a time when you coached someone working for you on their performance.
  • Tell me about a time when you missed your budget goals.
  • Tell me about a time when you adapted to unforeseen events in order to stay on pace to hit your budget.

This list of questions is just a starting point. There are thousands of potential questions you could be asked.  Although it may seem impossible to prepare for all of them, you can prepare for the different types of questions you might encounter.  For example, in the list above, there are questions about improving productivity, safety and quality, adapting staffing levels to the plan, utilizing new technology, dealing with conflict, and budge issues.  This selection of topics will give you a good start and covers some of the most common interview topics for warehousing careers.

Get our book on behavioral interviewing.

Other Great Books to help you prepare for Behavioral Interviews:

Production Worker Interview Questions: Safety

The worst hiring result a company can have often relates a new employee being unsafe. There are too many horror stories of a new hire, on their first day, stepping off a loading platform, putting their hand in a machine where it shouldn’t go, or doing something unsafe and really stupid. In the worst cases, the new employee intends to get hurt, hoping to get a big worker’s comp settlement from the injury.

The worst hiring mistake a company can make often relates a new employee being unsafe.  There are too many horror stories of a new hire, on their first day, stepping off a loading platform, putting their hand in a machine where it shouldn’t go, or doing something unsafe and really stupid.  In most situations, the employee is extremely careless and is an accident waiting to happen.  In the worst cases, the new employee intends to get hurt, hoping to get a big worker’s comp settlement from the injury.

The cost of a major injury can be significant.  A back injury that requires surgery can cost in excess of a quarter of a million dollars.  There are few ways a new employee can hurt a company this much this fast.

Being safe and following the safety procedures will help prevent injuries.  Most importantly, following the safety procedures should eliminate most if not all the serious risks.  Procedures like lock out/tag out need to be followed without exception.  Failing to follow them will eventually get a person killed.

When hiring managers interview prospective production workers, they will usually try to get an idea of the candidate’s safety record and commitment to safety.  Being able to answer these questions directly and honestly will help the impression you make.  If you have been involved in a safety incident in the past, you will need to be able to explain the details, and what you would do differently.  You can change something that happened, but you can learn from the experience.  You will need to show what you learned and how you would act differently in the future.

Interview Questions:

  • Have you ever been involved in a safety incident?
  • When was the last time you committed a safety violation at work?
  • Describe your commitment to safety.
  • Tell me about a time when you helped a co-worker correct an unsafe behavior.
  • Tell me about the biggest safety hazard at your last job.
  • Tell me about the safety program at your last job.
  • What do you consider is most important, productivity, quality or safety?

Make sure you prepare to discuss safety in your next interview.  Potential workers who show little interest or commitment to safety will get rejected quickly.